FAQ

What is your tea pouch made of?
Our tea pouches are made from cornstarch and are 100% biodegradable.

Are the tea pouches compostable?
Yes, they are.

Where are your teas from?
Our tea Estates are located in China, Japan, India, Sri Lanka, Africa, and Taiwan.

Are all your teas organic?
No, only the teas that actually have the name Organic are organic.

Are your teas Kosher Certified?
The majority of our teas are certified Kosher.

Are your teas gluten-free?
None of our blends contain wheat, rye, barley, or oats, so the tea itself is gluten-free. However, our teas may be processed in a facility that also processes gluten products, opening up the risk for cross contamination.

Do your teas contain any dairy?
The only teas that contain dairy are our Truffle Teas, some of which contain chocolate. Otherwise, our teas are dairy-free.

What is the shelf life of your teas?
Approximately 1 ½ to 2 years.

How much tea is in one tea pouch?
Each pouch contains 2.5 grams (0.08oz)

How much water should I use for one tea pouch?
We recommend you use a 12 oz cup of water per pouch.

What is the difference between cello wrap & foil wrap?
Most of the pouches in our 15 count retail boxes are packaged in clear plastic cellophane which allows you to see the tea pouches inside. The information about the teas is on the box. The tea pouches in our 100 count boxes are wrapped in foil and are shipped in a plain brown box. The foil packaging is photography based and also contains some information about that blend and our company on this wrap.

How should I store my tea?
Keep in a dry and cool place. Keep away from the stove and do not store in the refrigerator or freezer. Also, keep away from other strong smell items. Oxygen, moisture, and foreign aromas are all enemies to the delicate subtleness of tea. It is important to store tea in an airtight container to protect them from exposure to light, humidity, and high temperatures.

How many cups of tea does a 4oz bag of loose yield?
Black tea yields approximately 35 – 40 cups (NOTE: 1 tsp per 12 oz cup) Oolong tea yields approximately 25 – 30 cups (NOTE: 1 tbsp per 12 oz cup) Herbal tea yields approximately 25 – 30 cups (NOTE: 1 tbsp per 12 oz cup) Green tea yields approximately 25 – 30 cups (NOTE: 1 tbsp per 12 oz cup)

What is the difference between MLT and ML
(Example: Green Tea Tropical & Green Tea Passion – are they the same?)

They have similar flavour profiles. As we expanded in the wholesale market, we developed ML Tea, a line of fine dining teas, to cater to high-end restaurants and hotels. The most popular taste profiles are available in both the ML and Mighty Leaf Tea lines. However, there are some blends exclusive to each line. Although we developed ML for high-end, 5 Star restaurants and hotels, we wanted to make it available to consumers to purchase as well as the retail line.

What decaffeination process does Mighty Leaf use to decaffeinate its decaf teas?
We use a CO2 based process to decaffeinate our Earl Grey Decaf (sold both in tea pouches and loose leaf) and our Acai Pomegranate Black Decaf and Mango Green Decaf (sold only in loose leaf). Two of the major advantages of the CO2 process are that it does not leave a chemical residue and has minimal effect on the flavor and beneficial compounds inherent in the tea.

Can I change or cancel to my order?
Please contact our Consumer Customer Service Department at 1-514-227-0279.

What is your return policy?
We want you to be satisfied with your order and we will gladly exchange or refund any tea items. Please refer to our Return policy.

The promotion code or other coupon code did not work, why?
Promotional coupon codes may not be valid towards sale items, gifts, or teaware. The coupon code may be case sensitive and may not work if they are copied and pasted. We make no guarantee on offers/coupons made on others’ (e.g. third-party) sites.

Do you sell or share any of my personal information?
No, we do not.

Why do I have to give my security code from credit card?
It is an extra step to ensure the security of our customers.

Do you have a catalog?
We use our website as our catalog.

Do you have gift certificates?
Not at this time.

Can I get some samples?
We offer two free sample pouches with every order.

Can I create my own samplers, use the teas I want?
No, we do not customize orders. Our samplers are packaged with our most popular blends.

Do you have gift cards?
Not at this time.